Refund Policy

Refund Policy for DazzyMail.com
Last Updated: 02-12-2024


1. Introduction
At DazzyMail.com, we strive to ensure complete transparency in our payment practices. This Refund Policy outlines our guidelines regarding refunds for subscriptions to our email marketing automation platform. By purchasing a paid plan, you acknowledge and agree to the terms below.


2. No Refund Policy
We operate under a strict no-refund policy for all subscription payments. Once a payment is processed, it is final and non-refundable. This policy applies to:

Monthly or annual subscription fees.
Partial billing cycles (e.g., mid-month cancellations).
Unused features or credits.
Why We Have This Policy:
We offer a free trial period (e.g., [7/14/30 days]) to all users, allowing you to test our platform’s features, compatibility, and performance before committing to a paid plan. The free trial is designed to help you make an informed decision.


3. Exceptions
Refunds may be considered only in the following cases:

Duplicate Charges: If you are accidentally charged twice for the same subscription.
Technical Errors: If a payment error occurs due to a fault in our system (verified by our team).
Legal Requirements: Where applicable law mandates refunds (e.g., EU Consumer Rights Directive for digital services).
All refund requests under these exceptions must be submitted within 7 days of the charge date.


4. How to Request an Exception
Contact our support team at support@dazzymail.com with:

Your account details (email, account ID).
A description of the issue.
Proof of payment (transaction ID, invoice).
We will investigate and respond within [3-5 business days].

5. Subscription Cancellation
You may cancel your paid subscription at any time via your account dashboard.
Cancellation stops future charges but does not entitle you to a refund for the current billing period.

6. Chargeback Policy
Disputing charges through your bank or payment provider ("chargebacks") without first contacting us may result in:

Immediate account suspension.
Permanent banning from using DazzyMail.com.

7. Updates to This Policy
We reserve the right to update this Refund Policy. Changes will be posted on this page, and continued use of the Service constitutes acceptance.


8. Contact Us
For refund-related inquiries:

Email: support@dazzymail.com